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Catalogue/MCP servers/MCP Freshdesk

MCP Freshdesk

pipeworx · MCP server

Freshdesk helpdesk data becomes available to your AI assistant through the Freshdesk API. It can list support tickets filtered by status and priority, fetch a ticket in full with its description, conversations, attachments and resolution notes, and search tickets by keyword or field query. It can also list customer contacts and open one to see their details and ticket history. It needs your own API key and is an independent integration, not affiliated with Freshdesk.

Written by ooruby from the README of @pipeworx/mcp-freshdesk 0.1.4.

Not claimed by its maker. Is this yours? Prove it and answer the findings

Why it's useful

Your agent can find and read support tickets and customer history in Freshdesk without you searching the helpdesk by hand.

What you could do with it

  1. 1Ask your agent to list the urgent open tickets and report the subject and requester of each.
  2. 2Open a ticket by its ID and have your agent read the conversation thread and any resolution notes.
  3. 3Look up a customer contact and review their company and ticket history.

Written from its documentation: what it says it can do, not what our checks found.

FRMCP serverSupport

Maintenance

Not measured

No release date is on record for this package yet. The nightly publisher check records one as it reaches each npm package, about once every ten nights.

Release activity only: it says nothing about quality or safety, and a finished small package can be fine without releases. How it is measured

Not yet tested

What this does not cover

  • ·Everything. Treat it as you would software from anywhere else.

Receipt history: every signed receipt for every version of this listing, and what changed between them.

In its maker's words

Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.

Compare with

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How far this has been checked

Static scanned

What it establishes
Its published package, or for a hosted server its source repository at a recorded commit, was read file by file, without running it, by every check in our current scan.
What it does not
How it behaves when it runs, or anything the scan does not read yet: several rubric checks, the repository's history, and compiled code in folders named dist or build. For a hosted server, that the endpoint runs the code that was read. The ooruby Index sets out exactly what was read.
Exactly what was read
Version 0.1.4, the file with digest sha512-XAl/i013lkeu7nqQ6j6BMsH6NUZLOa1DdwqEPf9Z8IOPC3RCKf/YWl5BBknoCuSDw5SR7BQXi4gSorTqWgfssg==, as the registry publishes it. A published version cannot be replaced, so this names the same bytes for anyone who checks.
Authentication
Runs locally. No hosted endpoint is listed for this package. You run it on your own machine, so there is no endpoint of ours to authenticate against.
How the rungs work

Adding it

Paste this into your client's MCP configuration.

{
  "mcpServers": {
    "mcp-freshdesk": {
      "command": "npx",
      "args": [
        "-y",
        "@pipeworx/mcp-freshdesk@0.1.4"
      ]
    }
  }
}

Or run it directly.

npx -y @pipeworx/mcp-freshdesk@0.1.4

Pinned to 0.1.4, which is the version the findings above were found in. Drop the version to take whatever is newest, and the report on this page stops describing what you installed.

Where this came from

Registry
npm
Package
@pipeworx/mcp-freshdesk
Version read
0.1.4
Resolved
2026-10-10
Open the source(opens in a new tab)

Built from source, attested

npm publishes a signed statement that this exact package was built from the repository below, at this commit. It is verifiable without taking our word for it.

Repository
github.com/pipeworx-io/mcp-freshdesk
Commit
f823afc10fae
Built by
github.com/actions/runner/github-hosted
Registry publish attestation
signed by npm · 2026-10-10
Checked
2026-10-10

The badge, if this is your listing

It renders the current rung (static scanned) and links back here, where what that does and does not establish is one click away. It updates itself as the evidence deepens.

[![ooruby: static scanned](https://ooruby.com/api/badge/pipeworx-mcp-freshdesk)](https://ooruby.com/market/pipeworx-mcp-freshdesk)

About this listing

Kind
MCP server
Category
Support
Pricing
Free
Sandbox
No
Hosted
No
Updated
2026-10-08
Price
Free
Get it freeVisit maker
Rating
no reviews yet
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Verification records what our published tests found on a specific version at a specific date. It is not a warranty, and it does not certify that software is free of defects.